By accessing and using Brandvibe's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Brandvibe.
Services may be cancelled within 48 hours of engagement start for full refund. After 48 hours, pro-rated refunds available only if services not delivered as promised. Custom team quotes valid for 30 days. Cancellation requests must be submitted in writing to our support team with detailed reasoning for refund eligibility assessment.
AI expert matching typically occurs within 1-3 business days. Service availability subject to expert availability and project requirements. Force majeure events may affect service delivery timelines. We reserve the right to decline service requests that do not meet our quality standards or fall outside our expertise areas.
Payment due upon service commencement. Recurring services billed monthly in advance. Late payments subject to service suspension after 7-day grace period. All prices are in USD unless otherwise specified. Payment processing fees are non-refundable. Failed payments may result in immediate service termination.
We comply with EU General Data Protection Regulation. EU residents have rights to access, rectify, erase, and port personal data. Contact legal@brandvibe.com for data requests. We process personal data lawfully, fairly, and transparently. Data processing is limited to specified, explicit, and legitimate purposes. We implement appropriate technical and organizational measures to ensure data security.
California residents have rights under the California Consumer Privacy Act. We do not sell personal information. You may request disclosure of data collection and deletion of personal information. California residents can opt-out of personal information sales and request information about data sharing with third parties. Requests must be verifiable and will be processed within 45 days.
Personal data retained for service provision and legal compliance. Account data deleted within 90 days of account closure unless legally required to retain. Financial records retained for 7 years for tax compliance. Communication records retained for 3 years for dispute resolution. Anonymized analytics data may be retained indefinitely for business improvement purposes.
Services provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for particular purpose. We do not guarantee specific outcomes, results, or performance metrics. Expert qualifications and work quality are provided on a best-effort basis without guarantees of success or satisfaction.
Our liability limited to amount paid for services in preceding 12 months. We are not liable for indirect, incidental, or consequential damages including lost profits, business interruption, or data loss. Maximum aggregate liability shall not exceed $10,000 regardless of claim basis. Some jurisdictions do not allow liability limitations, so these may not apply to you.
All platform content, trademarks, and IP owned by Brandvibe. Work product created during engagements belongs to client unless otherwise specified in separate agreements. Clients grant us license to use anonymized project data for service improvement. Third-party tools and services are subject to their respective licensing terms.
These terms governed by laws of Delaware, United States. Disputes resolved through binding arbitration in Wilmington, Delaware. If any provision deemed invalid, remaining provisions remain in effect. Arbitration conducted under American Arbitration Association rules. Class action lawsuits are waived in favor of individual arbitration.
Users must be 18+ years old. Prohibited activities include misuse of platform, violation of expert agreements, or illegal activities. We reserve right to terminate accounts for violations. Users are responsible for maintaining account security and confidentiality. Sharing account credentials is prohibited and may result in immediate termination.
Terms may be updated with 30 days notice via email and website posting. Continued use constitutes acceptance of modified terms. Material changes will be prominently displayed and may require re-acceptance. Users who disagree with modifications may terminate their account within the notice period for pro-rated refunds where applicable.
Clients agree not to directly hire or contract Brandvibe experts outside our platform for 12 months after engagement. Violations subject to liquidated damages equal to 12 months of expert fees. This protects our business model and ensures fair compensation for our expert network development.
Both parties agree to maintain confidentiality of proprietary information shared during engagements. Experts sign separate NDAs for client project protection. Brandvibe maintains strict data security protocols and employee confidentiality training. Breach of confidentiality may result in immediate termination and legal action.
Neither party liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or technical infrastructure failures. Services will resume as soon as reasonably possible after force majeure events conclude.
By clicking "I Agree", you consent to these terms and our data collection practices as outlined in our Privacy Policy.
For questions about these terms or legal matters, contact:
legal@brandvibe.com | +1 (555) 123-LEGAL
Response time: 2-3 business days for general inquiries, 24 hours for urgent legal matters